Case Management Services

Our case management team supports a refugee’s resettlement before they even arrive in the USA¬†by¬†helping to secure housing as soon as a refugee’s case is accepted for resettlement by the Office of Refugee Resettlement. We assemble an apartment full of donated furniture, kitchen and bathroom items, linens, and bedding. Our staff ensures that groceries and a warm meal are waiting for the new arrival at their new home when they arrive from the airport.truckfun

Our case managers work to provide a smooth and supportive transition to life in the United States. We provide cultural orientations, connect new arrivals with community volunteers to adjust to language and culture norms, and help refugees understand their bills, medical appointment results, and school and employment expectations.

As an arm of our strengths-based case management philosophies, we offer clients opportunities to engage in community service activities with partners around the Triangle area, highlighting a refugee’s ability to give back and use their skills in their new community.

Our clients regularly volunteer at one of many community partner locations.

  • The Durham Bicycle Co-operative: a local volunteer-run bike co-op that helps new arrivals gain access to and knowledge about their own two wheels.
  • The Scrap Exchange: a Durham based creative reuse arts center
  • Habitat for Humanity: a national non-profit dedicated to building accessible housing for everyone and eliminating substandard housing in cities across the US


Church World Service is a faith-based organization transforming communities around the globe through just and sustainable responses to hunger, poverty, displacement and disaster.

Church World Service, Inc., is tax-exempt under section 501(c)(3) of the U.S. Internal Revenue Code.

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